Privacy Policy
Effective Date: May 5, 2025
Last Updated: May 5, 2025
EmiratesMobilePlans, operated by Mohammad Bani Essa ("we," "us," or "our"), values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website emiratesmobileplans.com (the "Site") and use our mobile recharge services (the "Services").
Please read this Privacy Policy carefully. By accessing or using the Site and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms, please do not access the Site or use the Services.
1. Information We Collect
We collect information about you in various ways when you interact with our Site and Services:
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Information You Provide Directly:
- Transaction Information: To process your mobile recharge order, we collect the target UAE prepaid mobile number, the selected mobile operator (Etisalat or e&), and the chosen recharge amount or plan.
- Payment Information: When you make a purchase, your payment details (such as credit/debit card number, expiry date, and security code) are collected and processed directly by our secure third-party payment gateway provider(s). We do not directly collect, store, or have access to your full payment card information on our servers.
- Contact Information: If you contact us via our contact form or email, we collect your name, email address, and any other information you choose to provide in your message. We may also collect your email address during the transaction process to send order confirmations and receipts.
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Information Collected Automatically:
- Log Data: When you access the Site, our servers automatically record information that your browser sends. This Log Data may include your computer's Internet Protocol ("IP") address, browser type and version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Usage Data: We may collect information about how you interact with the Services, such as the features you use and the actions you take.
- Cookies and Similar Technologies: We use cookies (small files stored on your device) and similar tracking technologies (like web beacons or pixels) to operate and personalize the Site, analyze usage, and ensure security.
- Essential Cookies: Necessary for the Site to function properly (e.g., session management, security).
- Analytics Cookies: Help us understand how visitors interact with the Site by collecting information anonymously (e.g., Google Analytics).
- Functional Cookies: Used to remember choices you make (like language preference) but are not essential.
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may impact the Site's functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Operate the Services: To process your recharge transactions, facilitate payments, deliver the recharge to the designated mobile number, and manage our operational needs.
- To Communicate With You: To send transaction confirmations, receipts, respond to your inquiries and support requests, and provide important updates about the Services or your transactions.
- To Improve and Personalize Services: To understand how users interact with our Site, analyze trends, troubleshoot issues, improve the user experience, and potentially personalize content (subject to cookie preferences).
- For Security and Fraud Prevention: To monitor for suspicious activities, prevent fraud, protect the security and integrity of our Site, Services, and user data, and enforce our Terms of Service.
- To Comply with Legal Obligations: To meet legal and regulatory requirements, such as financial record-keeping, tax obligations, and responding to lawful requests from authorities.
- Marketing Communications (with Consent): If you explicitly opt-in, we may send you promotional emails about our services or special offers. You can unsubscribe from these communications at any time by following the instructions in the email or contacting us.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With Service Providers: We share necessary information with trusted third-party companies that perform services on our behalf to operate our business. These include:
- Payment Gateway Providers: To securely process your payments. They receive payment details directly from you.
- Recharge API Providers / Aggregators: To transmit the recharge request (mobile number, operator, amount) to the relevant mobile network operator for fulfillment.
- Hosting and Infrastructure Providers: To host our website and database.
- Analytics Providers: To help us analyze website traffic and usage (often using aggregated or anonymized data).
- Customer Support Tools (if used): To manage communications.
These service providers are contractually bound to protect your information and are only permitted to use it for the specific services they provide to us.
- With Mobile Network Operators: We must share the target mobile number and recharge details with the selected Operator (Etisalat or e&) to enable them to apply the recharge to the number.
- For Legal Reasons and Safety: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court, law enforcement, or government agency). We may also disclose information if we believe in good faith that disclosure is necessary to:
- Comply with a legal obligation or process.
- Protect and defend the rights or property of EmiratesMobilePlans.
- Prevent or investigate possible wrongdoing or fraud in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
- Business Transfers: If EmiratesMobilePlans is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice on our Site or via email (if available) before your information is transferred and becomes subject to a different privacy policy.
4. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect the information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. This includes using Secure Socket Layer (SSL)/Transport Layer Security (TLS) encryption for data transmitted between your browser and our Site and partnering with secure payment gateways.
However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time needed to provide you with the Services or operate our business.
- The need to comply with our legal obligations (e.g., retaining transaction records for financial auditing or tax purposes).
- The need to resolve disputes or enforce our agreements.
Transaction data (excluding full payment card details) may be retained for several years as required by financial regulations in the UAE. Log data and usage data are typically retained for shorter periods unless needed for security investigations or service improvement analysis.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as the DIFC Data Protection Law No. 5 of 2020 or other relevant UAE regulations), you may have certain rights regarding your personal data. These rights may include:
- The right to access: You may have the right to request copies of the personal data we hold about you.
- The right to rectification: You may have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure (deletion): You may have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You may have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You may have the right to object to our processing of your personal data, under certain conditions (e.g., for direct marketing).
- The right to data portability: You may have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity before processing your request. We will respond to your request within the timeframe required by applicable law.
7. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction (e.g., our hosting providers or payment processors might be located internationally). By using the Service, you consent to such transfers.
8. Children's Privacy
Our Services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you become aware that your child has provided us with Personal Data without your consent, please contact us immediately. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.
9. Third-Party Websites
Our Site may contain links to other websites that are not operated by us (e.g., links to payment gateways or mobile operators). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any changes constitutes your acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Last Updated: May 5, 2025